Policies

Below are some FAQ's along with our policies. If at anytime you have a question, please contact us.

Payment

We accept Visa, MasterCard, Discover, American Express, PayPal and ProPay payments. After payment has been made and has CLEARED, we will ship your iPod back within 24 hours (excluding weekends and holidays). There is a $25.00 fee for any returned checks.

Questions

We can be reached by phone at 814.574.7446 or by email at repairs@repairmyipod.com. Our business hours are 8am – 5pm (EST) Monday through Friday. Please allow 24 hours for response by email. If you call our office during closed business hours, please feel free to leave a message, we will return your call during the next business day.  

Diagnostics

We offer free diagnostics with the paid repair of your iPod - if you elect not to have the repairs completed, you will be charged a $15 diagnostic fee. Please note that while we are diagnosing/troubleshooting your iPod, if we fix the problem (without parts), you will still be charged our labor fee ($49-$59). Sometimes diagnosing requires actually fixing the problem to figure out what the problem originally was. If you have any questions about this, please let us know.

Shipping

Currently, we only accept shipments from the United States. You can ship us your package with your choice of a carrier. We are NOT responsible if we do not receive your package. It is in your best interest to get signature confirmation and insurance to insure that we receive your package.

We will ship your package back using USPS Priority mail, which is guaranteed delivery within 2-3 business days. You can also request overnight shipment or insurance for an additional charge. We highly recommend purchasing insurance for your package. Please make shipping requests when you accept your quote for repair. We are NOT responsible for delayed, lost or damaged shipments.

We do NOT return back broken parts with your fixed iPod, unless you specifically request the broken parts at time of service. There is an additional fee for return of broken parts, please contact us for additional details.

Lost Packages

One of our top priorities is to make sure that your package does not get lost. We ship everything USPS Priority, unless requested otherwise. If your package does get lost, we will try to help you in anyway that we can, however, we are NOT responsible for lost packages.

Warranty

If we, or any other company, that is NOT Apple works on your iPod, your Apple warranty is void. If your iPod is still under warranty with Apple, you may want to contact them before contacting us for Authorized Warranty repair.

Legal

We are NOT affiliated with Apple, nor do we represent them nor are we supported by Apple in any way. We are an independent service provider for iPod repair.

Abandoned iPods

If after 30 days (from the date we received your iPod), you have not paid for repairs nor have you returned our phone calls/emails, said property becomes the property of PCQuikFix. The iPod and/or parts will be considered abandoned.